Last modified: April 11, 2025
Introduction
Tel A'vive (the "Tel A'vive", "We" or "Us") collects, uses, and discloses your Personal Data (as defined below) when you visit, use our services, or make a purchase from https://tel-avive.com/, its subdomains and its related features (“Website”, collectively – the “Services”). This Policy is integrated into and forms part of our Terms of Use [link] ("Terms").
Please read this Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your Personal Data as described in this Privacy Policy ("Policy"). If you do not agree to this Policy, please do not use or access any of the Services.
You are not legally required to provide us with any Personal Data, but without it we will not be able to provide you with the best experience of using our Services.
1. What Types of Personal Data We Collect?
We collect Personal Data from you, meaning any information which potentially allows your identification with reasonable means (for example, email address or name, collectively "Personal Data"). This section sets out how and when we collect and process Personal Data about you.
1.1 Contact and Shipping Information:
When you make a purchase with us, we collect basic contact and shipping information such as your name, physical address, phone number and email.
1.2 Payment Information:
When you decide to make a purchase through our Services, you will be required to provide us with your billing information. The information you will need to submit depends on which billing method you choose. For example, if you pay with a credit card, we will collect your card information.
1.3 Usage and Shopping Information:
When you use our Services, we collect information about the pages you visit, items you view or put in your cart, the purchases made or item you added to your Wishlist.
1.4 Technical Information
When you use our Services, we collect technical information about your interaction with our Services. Such information includes, IP address, unique identifiers (e.g. MAC address and UUID) as well as other information which relates to your activity in the Services.
1.5 Communication Information:
When you send us an email or contact us via the support within our Services, we collect the Personal Data you provide us. This includes your name, email address and any other information you choose to provide.
2. Why We Process Your Personal Data?
(a) Provision of our Services; support. We use your Personal Data, to provide you with our Services, perform our contract with you and provide customer support. This includes, for example, responding to your inquiries, processing payments, fulfilling your order, shipping your orders etc.
(b) Payments. We collect from our third-party payment processors certain information about your payment instruments, for the purposes of filling order and transaction, connecting your payment method to your account on the Services, billing and sending invoices.
(c) Improve our Services. We collect and analyse Personal Data about you and your usage of our Services for the purposes of usability, quality, functionality and effectiveness of our Services, including debugging to identify and repair errors and undertaking internal research for development.
(d) Marketing and Advertising. We may use Personal Data for marketing and promotional purposes such as to send marketing, advertising and promotional communications and show you advertisements.
(e) Security and Integrity. We process certain Personal Data about you and your usage of our Services in order to keep the integrity and security of our Services, prevent fraud, identify your identity and enforce our policies.
3. With Whom we Share Your Personal Data?
3.1. We share your Personal Data as described below:
(a) Payment processors:
We share your payment information with third party payment processors, for the purpose of facilitating your payments when using our Services. These third parties have access to your Personal Data so that they perform these tasks on our behalf;
(b) Service providers:
our service providers work on our behalf, and need access to certain Personal Data in order to provide their services to us. These companies include, but are not limited to analytics services, shipping carriers, marketing tools etc.;
(c) Third party advertisers:
we partner with third parties to either display advertising on our Services or to manage our advertising on other Services. Our third-party advertisers use Tracking Technologies to gather information about your activities on our Services and other websites and apps in order to provide you advertising based upon your browsing activities and interests;
(d) Compliance with laws and assistance to law enforcement agencies:
we will disclose some data about you if we are requested to do so by government or law enforcement officials. The disclosure will be made in our sole discretion, as we believe it necessary or appropriate to respond to claims and legal procedures (including but not limited to subpoenas), to protect our or a third party’s property and rights, to protect the safety of the public or any person, or to prevent or stop any activity we consider to be, or to pose a risk of being, illegal, unethical, inappropriate or legally actionable. We also may be required to disclose an individual’s Personal Data in response to a lawful request by public authorities, including meeting national security or law enforcement requirements; and
(e) Auditors and advisers:
we may share your data with our external auditors, advisors and professional service providers (e.g. lawyers, accountants, insurers etc.) for ensuring our compliance with regulatory requirements and industry standards, auditing, managing disputed etc.
4. Marketing and advertising
We use your Personal Data ourselves or by using our third-party subcontractors for the purpose of providing you with promotional materials, ads, products, services, websites and applications which relate to our affiliated companies or our business partners, which we believe may interest you.
Please note that even if you unsubscribe from our marketing-mailing list, we can continue to send you service-related updates and notifications.
5. Tracking Technologies
Like many websites, we use tracking technologies, e.g. cookies, on our Services (collectively "Tracking Technologies"). We use Tracking Technologies to power and improve our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services. We may also permit third parties and services providers to use Tracking Technologies on our Services to better tailor them.
Most browsers automatically accept Tracking Technologies by default, but you can choose to set your browser to remove or reject Tracking Technologies through your browser controls. Please keep in mind that removing or blocking Tracking Technologies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.
To learn more about how you can manage your Tracking Technologies, below is a list of useful links that can provide you with more information:
6. Your rights
Depending on the jurisdiction in which you reside, you may have certain rights under relevant applicable laws regarding the collection and processing of your Personal Data. To the extent these rights apply and concern you, you can contact us via the contact details available below and ask to exercise the following rights:
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Rights of access to your Personal Data;
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Right of data portability;
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Right of rectification;
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Right of deletion/erasure;
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Right to restriction or objection to processing;
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Right to withdraw your consent;
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Right to limit use and disclosure of your sensitive Personal Data;
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Right not to be subject to automated decision making;
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Right to non-discrimination;
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Right to lodge a complaint and appeal our decisions.
All requests, complaints or queries may be addressed to the Us via the following email address: hiyoosh@tel-avive.com. We will consider any requests, complaints or queries and provide you with a reply in a timely manner. To the extent you feel unsatisfied with our response to your request to exercise your rights, you also have a right to address the applicable regulator in your jurisdiction, based on the laws in your jurisdiction.
Please note that these rights are not absolute, and may be subject to the relevant applicable laws, our own legitimate interests and regulatory requirements.
7. International Data Transfers
Please note that our businesses, as well as our trusted partners and service providers, are located around the world. Any information that we collect (including your personal information) may be stored and processed in various jurisdictions around the world, for the purposes detailed in this Policy, including in countries that may not provide the same level of data protection as the country where you reside. In such cases we will ensure that applicable safeguards and legal mechanisms are used to ensure that the transfer is aligned with the applicable data protection laws.
8. Minors
We do not knowingly collect or solicit Personal Data from Minors (as determined under the applicable laws where the individual resides; “Minors”). By accessing, using or interacting with our Services, you certify to us that you are not a Minor, or have the appropriate parental consents. In the event that we have collected Personal Data from a Minor without verification of parental consent, we will delete that information upon discovery. If you believe that we might have any information from or about a Minor, then please contact us through the contact details available below.
9. Retention
We will retain your Personal Data for as long as necessary to provide our Services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined to take into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time.
10. Updates to this Policy
We reserve the right to change this Policy at any time in our sole discretion. The most current version will always be posted through our Services (as reflected in the “Last Modified” heading). You are advised to check for updates regularly. By continuing to access or use our Services after any revisions become effective, you agree to be bound by the updated Policy.
11. Controlling Version
This Policy has been drafted in the English language, which is the original and controlling version of this Policy. All translations of this Policy into other languages shall be solely for convenience and shall not control the meaning or application of this Policy. In the event of any discrepancy between the meanings of any translated versions of the Policy and the English language version, the meaning of the English language version shall prevail.
12. Contact us
If you have any further questions, please contact us by email at: hiyoosh@tel-avive.com